1. Introduction:
Protecting privacy and the security of personal information is a priority for DarStays Platform, and the platform is committed to safeguarding its users' data according to the highest standards of security and confidentiality.
This policy aims to clarify the rules, laws, and methods followed in collecting, processing, using, and disclosing personal information when using the platform or any of its electronic services.
2. Scope of the Policy:
This policy applies to all users of DarStays Platform, including visitors, hosts, guests, account managers, cleaning staff, and any party who uses or interacts with the platform directly or indirectly.
3. Information We Collect:
DarStays Platform collects different types of information, including but not limited to:
• Personal information: such as full name, national ID or residence number, mobile number, email address, date of birth
• Banking information: for payment, compensation, and money transfers, including but not limited to: bank name, account number, IBAN, and others.
• Booking and stay information: including details of rented properties, booking dates, payment amounts, and the payment method used.
• Technical information: such as IP address, device and browser type, operating system, and user preferences.
• Cookies: used to improve the user experience and customize the services displayed on the platform.
4. How the Data is Used:
The data collected is used for the following purposes, including but not limited to:
• Facilitating registration, booking, and payment processes.
• Improving the quality of services and user experience.
• Managing accounts and communicating regarding bookings or inquiries.
• Complying with legal and regulatory requirements.
• Developing and analyzing the performance of the platform and its services.
• Sending updates or notifications related to bookings, offers, or others.
5. Sharing Data with Third Parties:
DarStays Platform may, when necessary, share some data with the following parties:
• Hosts: to confirm bookings and execute accommodation agreements.
• Payment gateways: to complete financial transactions safely and securely.
• Technical and consulting service providers: to improve platform performance and operation.
• Official and regulatory authorities: when formally requested in accordance with the laws in the Kingdom of Saudi Arabia.
6. Data Protection and Security:
DarStays Platform applies a set of administrative, technical, and organizational measures designed to protect data from unauthorized access, modification, disclosure, or destruction. However, the security of data transmission over the internet cannot be guaranteed absolutely, and the platform bears its responsibilities within the legally defined limits.
7. Cookies:
The platform uses cookies to personalize and improve the user experience, analyze browsing behavior, and provide relevant content. Users can adjust their browser settings to reject cookies, knowing that this may affect the performance of some platform features.
8. User Rights:
• Users are entitled, in accordance with the Personal Data Protection Law, to the following:
• Access their personal data and request a copy.
• Request correction of any inaccurate or incomplete data.
• Request deletion of their data when no longer needed or upon withdrawal of consent.
• Object to data processing or restrict its use in certain cases.
• These requests are executed in accordance with the legal procedures and applicable regulations.
9. Data Retention:
Personal data is retained as long as it is necessary to achieve the purposes for which it was collected or to fulfill legal and regulatory obligations. Once no longer needed, it is securely deleted in a manner that prevents its recovery or future use.
10. Updates to the Privacy Policy:
DarStays Platform may update the privacy policy from time to time, and any changes will be published on this page with the date of the latest update. Continued use of the platform after publication of updates constitutes full acceptance of the changes.
11. Compliance with the Saudi Personal Data Protection Law:
DarStays Platform fully complies with the provisions of the Personal Data Protection Law issued by the Saudi Authority for Data and Artificial Intelligence (SDAIA), and applies all required standards and measures to ensure the privacy and protection of users' personal data.
12. Contact:
For any inquiries regarding the privacy policy or how data is processed, users may contact the platform via the official E-mail info@darstays.com or through the platform’s in-app chat or one of our official social media channels.
